Servicing Specialist - Call Center

Who you are:

We are seeking dedicated, detail-oriented team members with a passion for helping homeowners. In this position, you’ll join our Investment Support team and play a critical role in the servicing of our investments. Our Call Center Servicing Specialists ensure that our invested Homeowners have a best in class customer experience. Responding to incoming calls and emails, you will execute each interaction with timeliness, expert accuracy and professionalism. 

What you’ll do:

• Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism 

• Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments

• Create and explain settlement statements

• Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy

• Learn how to read Hometap’s investment and insurance documents, and be able to explain them to Homeowners

• Review subordination requests for approval or denial

• Follow all company, investor and legal guidelines

What you’ll bring:

• 1-2 years of experience with mortgage servicing call centers 

• Experience reading mortgage documentation

• Relentless attention to detail with a high degree of accuracy

• Ability to multitask and work under pressure within a deadline-oriented environment

• Comfort working independently as well as in a team environment, with a desire to take ownership of work

• Strong client service skills, and an ability to communicate professionally with others

• Comfort being assessed according to our quality control guidelines

• Willingness to roll up your sleeves and assist with other tasks and teams as needed

• Bachelor’s degree, ideally in business, finance or a related field