October 1st
*Seasonal* Customer Care, Benefits Enrollment Representative – Remote
Responsibilities
Looking for a flexible gig you can do from home? Join our team of Customer Care PROs! We're looking for friendly and attentive independent contractors to assist federal employees and retirees, compensationers, and retired military personnel with plan enrollment, creating new accounts, general plan questions, and site navigation.
This is a seasonal opportunity and a great way to get started with Working Solutions! Open enrollment season is November 10 – December 8, 2025. Call volume will be highest during these dates, with lower volume prior to and after open enrollment. Apply today to be considered!
Why Become a Working Solutions PRO?
Work from Home: Ditch the commute and enjoy the comfort of home.
Flexible Hours: Set your own schedule and work when it's convenient for you.
Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
Supportive Environment: We’re here to help every step of the way!
Earnings Potential
The contracted rate is $0.28 for English and $0.31 for Spanish per Customer Interaction Minute (CIM).
Contractors will be provided a prorated minimum of 54 minutes per productive hour.
This program also has incentives available beyond the per-minute rate.
Skills Needed
Ability to provide excellent, patient, and empathetic customer service.
Excellent verbal and written communication skills.
Tech-savvy and avid computer user.
Friendly tone and professional demeanor.
Schedule
Flexible schedule opportunities - you choose your own hours!
Hours of operations are 7am-8pm CT Monday-Friday and may increase during open enrollment
Work Environment Requirements
Quiet, uninterrupted space during all working hours.
Technology Requirements
Personal computer (no tablet)
Broadband internet connection, recommended at least 10 MBPS
Wired internet connection, such as cable, fiber optic, or DSL (no Wi-Fi, satellite, or mobile internet)
Windows 11 operating system
Windows Security/Microsoft Defender Antivirus (included in Windows 11 and free to use), running and up to date
Wired USB headset with microphone.
A smart phone and be willing to accept texts related to program work.
Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
Important Information
We are currently unable to work with contractors residing in the following states: CA, CO, CT, DC, DE, IL, MA, MD, MN, MT, NH, NJ, NY, OR, PA VT, WA, WI for this program.
Contractors must also successfully pass a criminal background check.
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.
