Monitoring & Customer Communication GERMAN & FRENCH (100% Remote, Part-Time)

Please do NOT apply unless you speak BOTH German and French fluently.

About Us

Lightup Network Solutions GmbH & Co. KG is a telecommunications and internet services provider based in Frankfurt, Germany. Founded in 1998, we have been operating for more than 25 years and today run various communication services with a fully remote, international team.

We place great emphasis on security, service quality, and customer care – and we are looking for support in the area of monitoring & proactive customer communication.

Please do NOT apply unless you speak BOTH German and French fluently.

Responsibilities

• Monitor and analyze communication processes using internal tools (partly AI-assisted)

• Review and validate unusual activities according to internal criteria

• Proactively contact customers when additional information or support is required

• Communicate clearly and empathetically to assist customers in special situations

• Document and report activities for internal tracking and quality assurance

Please do NOT apply unless you speak BOTH German and French fluently.

Requirements

• Fluent language skills in German, English, and French (spoken and written)

• Excellent communication skills – especially via phone and email

• High attention to detail, reliability, and sense of responsibility

• Experience in customer communication, call center, or support is a plus

• Basic understanding of telecommunications / IT is helpful, but not mandatory

• Independent, structured, and reliable way of working in a home office environment

Please do NOT apply unless you speak BOTH German and French fluently.

Conditions

• Freelance position, not an employment contract

• Approx. 4 hours per day (Monday–Friday)

• Compensation: 1,000 EUR net per month

• Fully remote

• Onboarding and support through our team, including internal tools

Please do NOT apply unless you speak BOTH German and French fluently.

Why Join Lightup?

• Meaningful role where your work directly contributes to customer protection and service quality

• Part of a small international team, fully remote

• A responsible position where you can make a real difference for our customers

Please do NOT apply unless you speak BOTH German and French fluently.