Customer Support Team Leader

**Customer Support Team Leader (Remote)**

We’re looking for a motivated Customer Support Team Leader to lead a remote team that supports healthcare facilities, ensuring exceptional service delivery to our clients. This role offers flexibility, requiring only 3-4 hours of overlap with EST working hours.

Key Responsibilities

• Lead and coach a team to meet performance goals in quality, productivity, and attendance.

• Provide constructive feedback and development plans to drive team growth.

• Handle customer escalations professionally, resolving complex issues promptly.

• Monitor team performance, identify improvement areas, and implement solutions.

• Suggest and drive process improvements to optimize workflows and customer satisfaction.

**What We’re Looking For**

• Leadership Experience: 2+ years of leading teams and coaching members to achieve their goals.

• Customer-Facing Expertise: Proven experience in customer-facing roles with a strong focus on delivering exceptional service.

**What to Expect in Your First 90 Days**

• 30 Days: Learn the tools, processes, and challenges of the support environment.

• 60 Days: Take ownership of a team, set performance goals, and start regular coaching.

• 90 Days: Drive team performance to meet high-quality standards and implement improvement plans where needed.

**Work Environment**

• Fully remote, requiring only 3-4 hours of overlap with EST working hours.

**Why Join Us?**

• Impact: Lead teams supporting healthcare facilities, making a difference in critical services.

• Global Team: Collaborate with talented individuals worldwide.

• Career Growth: Opportunities for professional development and advancement.

• Flexibility: Enjoy remote work with a schedule that fits your lifestyle.

**System Requirements:**In addition, you should have:

• A minimum of 15 Mbps wired internet connection.

• A computer with an i5 processor (or equivalent) and at least 12GB RAM.

• A quiet, dedicated workspace with a steady power and internet connection.

_If you are passionate about coaching, leadership, and delivering outstanding customer experiences, apply now and join our team in setting the standard for excellent support!_