March 14th
Community Support Lead
Find remote customer support positions on Remote Jobs by HBTech. These roles involve helping customers through various channels, from email and chat to phone support. Discover opportunities to provide excellent customer service, troubleshoot issues, and build strong customer relationships while working from home.
Contra is looking for a Community Support Lead, located in Toronto, Canada, to join our team. You'll be responsible for providing world class support for our growing freelancer and company customer base. This role involves performing support tasks.
What you’ll be responsible for:
Provide support to users and address any issues or questions they may have.
Efficiently manage and execute daily operations tasks.
Ensure all tasks are completed in a timely manner, maintaining high-quality standards.
Tools you'll be using:
Hubspot
Notion
Looker
Retool
Intercom
Interview Process
Loom Video
Interview with the Recruiting Team
Paid Case Study + Presentation
