Client Support Specialist (Healthcare Facilities - B2B)

About the Role

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

We don’t measure success by any 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed.

What You’ll Do

✅ Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.✅ Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.✅ Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.✅ Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.

**What We Look For**

🚀 Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.🚀 Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.🚀 Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.🚀 High Accountability – We value people who hold themselves to high standards and consistently deliver results.

Who Can Apply?

📌 Experience Level: Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.📌 Education: No specific degree required—we care about what you can do, not just what’s on your résumé.

Why Join Clipboard Health?

✅ 100% Remote – Always. Work from anywhere in the world.✅ Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.✅ A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

📌 Next Steps After Application:

• The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations.

• If you pass the initial screening, you will receive an email with case study instructions within 2-3 days.

• Check your spam folder! If you don’t see the email, make sure it hasn’t been filtered.

**System Requirements**

To succeed in this role, you must have:✅ A reliable laptop/desktop (no Chromebooks or Linux OS).✅ Minimum 20 Mbps wired internet connection.✅ Wired headset for clear communication.✅ A quiet, distraction-free workspace.✅ Stable power and internet connectivity.

**Ready to Make an Impact? Apply Now! 🚀**

If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!