Technical Customer Support Specialist

Time zones: JST (UTC +9), CST (UTC +8), WIB (UTC +7), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

**About Us:**At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background, we want to hear from you!

**Responsibilities:**In this role, you’ll be responsible for ensuring customers, ranging from SMBs to large enterprises, get the best possible support. This opportunity is ideal for individuals with a passion for customer support and a strong technical background. You’ll:

• Interact with a diverse range of customers, including enterprises, startups, and SMBs, troubleshooting technical issues via phone, email, and chat, while helping them maximize the use of the product.

• Gather and analyze customer feedback to contribute directly to product improvements.

• Create informative content based on common user needs, such as guides, FAQs, and best practice documentation.

• Maintain a positive and professional attitude with all customer interactions.

• Collaborate across teams, including product, engineering, and data, to ensure a stellar customer experience.

**Qualifications:**

• Based in Australia, Indonesia, Malaysia, or New Zealand. (Required)

• Excellent written and verbal communication skills in English. (Required)

• Stable internet connection and a reliable computer setup. (Required)

• Previous experience doing technical support. (Required)

• Previous experience in a startup environment or software company. (Preferred)

• Ability to work independently in a distraction-free home office.

• A positive and professional attitude with a customer-first mindset.

• Strong problem-solving skills and ability to thrive in a dynamic, fast-paced environment.

**Salary:**

$50K-$80K depending on location and experience.